Catherine DeVrye MSc CSP
Biography of Catherine DeVrye MSc CSP
Australian Executive Woman of the Year
Catherine is a best-selling author of 7 non-fiction books and past winner of the Australian Executive Woman of the Year Award. She is an outstanding communicator with proven international management experience in the private and public sectors-speaking globally on customer service, change and turning obstacles to opportunities in our professional and personal lives.
Combining the energy of Gen Y with the experience of a Baby Boomer, Catherine has the ‘street cred’ to deliver the results you’re after...
Her autobiography, Who Says I Can’t?, was released by Random House and nominated for the National Biography Award and is released in Canada June 2007 under the title Serendipity Road. On the cover, Bryce Courtenay says: ‘story of hope and perseverance-when’s the movie?’
Other best sellers, translated into over a dozen languages, include Hope Happens!…Words of Encouragement for Tough Times, Hot Lemon & Honey…Reflections For Success in Times of Change, The Customer Service Zoo and Good Service is Good Business, which was a # 1 best seller in Australia and Taiwan.
A former IBM executive, Catherine held roles in sales, marketing, communication and management development; and spent 2 years in Tokyo as Asia Pacific Headquarters Human Resource Manager.
An Australia Day ambassador, she was a former board member of the 3rd largest police service in the world, past CEO of Young Achievement Australia and worked for Ministers of Consumer Affairs, Education and Sport, where she was involved in the establishment of the Life. Be In It fitness campaign.
One of the most sought after speakers in Australia today-and always in search of new material-Catherine has just returned in 2007 from a trek to Timbuktu! She’s also cycled over the Andes, climbed 20,000’ to the summit of Mt Kilimanjaro…and was given the honor to carry the Olympic Torch on the day of the opening ceremonies of the Sydney 2000 Olympics-plus has a heart warming story of her personal journey from an orphanage in Canada, which she sometimes shares depending on your brief.
Catherine holds a Master of Science degree and has attended short courses at Harvard and the Mt Eliza Business School-but believes the best education is common sense!
Some of her most frequently requested presentations include:
Combining the energy of Gen Y with the experience of a Baby Boomer, Catherine has the ‘street cred’ to deliver the results you’re after...
Her autobiography, Who Says I Can’t?, was released by Random House and nominated for the National Biography Award and is released in Canada June 2007 under the title Serendipity Road. On the cover, Bryce Courtenay says: ‘story of hope and perseverance-when’s the movie?’
Other best sellers, translated into over a dozen languages, include Hope Happens!…Words of Encouragement for Tough Times, Hot Lemon & Honey…Reflections For Success in Times of Change, The Customer Service Zoo and Good Service is Good Business, which was a # 1 best seller in Australia and Taiwan.
A former IBM executive, Catherine held roles in sales, marketing, communication and management development; and spent 2 years in Tokyo as Asia Pacific Headquarters Human Resource Manager.
An Australia Day ambassador, she was a former board member of the 3rd largest police service in the world, past CEO of Young Achievement Australia and worked for Ministers of Consumer Affairs, Education and Sport, where she was involved in the establishment of the Life. Be In It fitness campaign.
One of the most sought after speakers in Australia today-and always in search of new material-Catherine has just returned in 2007 from a trek to Timbuktu! She’s also cycled over the Andes, climbed 20,000’ to the summit of Mt Kilimanjaro…and was given the honor to carry the Olympic Torch on the day of the opening ceremonies of the Sydney 2000 Olympics-plus has a heart warming story of her personal journey from an orphanage in Canada, which she sometimes shares depending on your brief.
Catherine holds a Master of Science degree and has attended short courses at Harvard and the Mt Eliza Business School-but believes the best education is common sense!
Some of her most frequently requested presentations include:
- Good Service is Good Business;
- Success…Turning Obstacles to Opportunities-as you keep hope happening;
- Conquering the Challenge of Change.
She always customizes material to your theme and her delightfully humorous approach to presenting serious content has earned her repeat business on 5 continents amongst clients such as American Express, AT&T, Australian Tourism, Coca-Cola, Ernst & Young, 3M, Mercedes, Qantas, Red Cross, Royal Australian Airforce, World Triathlon Championships
Topics
- Good Service Is Good Business
- Conquering the Challenge of Change
- Success
- Turning Obstacles into Opportunities
- Boost your bottom line without increasing cost
- Use service to differentiate you from your competition
- Gain market share through exceeding customer expectations
- Fight complacency.... Success today does not equal success tomorrow
- Increase brand loyalty by turning complaints into opportunities
- Make minor improvements which make major impacts
- Change is inevitable. Learning from change is optional
- The 7 most expensive words in business - ’We have always done it that way’
- Turn common sense into common practice
- Build on past success but recognize that success today doesn’t equal success tomorrow
- Be victors from change rather than victims of change
- We can’t always control circumstances but we can always control our attitude
- Focus on what you can do rather than waste energy on what you can’t do
- Focus on the positive to produce professional and personal success
- Incorporating analogies from cycling over the Andes and climbing mount Kilimanjaro, participants are reminded not to make mountains out of molehills
Photos of Catherine DeVrye MSc CSP
Books of Catherine DeVrye MSc CSP
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Title: Hot Lemon and Honey: Reflections for Success in Times of Stress and Change
Author: Catherine DeVrye, MSc, CSP
Publisher: Warwick House Publishing
Language: English
ISBN: 978-1894622257 -
Title: Serendipity Road: A Memoir
Author: Catherine DeVrye, MSc, CSP
Publisher: Mcarthur & Co Pub Ltd
Language: English
ISBN: 978-1552786451
References of Catherine DeVrye MSc CSP
Publications of Catherine DeVrye MSc CSP
Video's of' Catherine DeVrye MSc CSP
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Telephone: +31 (0) 10 - 433 33 22 or via e-mail: info@speakersacademy.eu
Telephone: +31 (0) 10 - 433 33 22 or via e-mail: info@speakersacademy.eu